📄 Odoo Process
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Odoo Process

  1. A ticket is created within the Helpdesk APP by Swobbee
    1. Station Serial Number
    2. Location
    3. Issue -> Action Plan (what needs to be done)
    4. SLA Tag is included
  3. Motivate is notified
    1. The ticket is assigned to them
    2. A change in stage triggers an Email and SLA
  5. Motivate arranges a Field Intervention
  6. Utilizing Odoo's Field Service APP
  7. At the designated location, Motivate performs their duties
  8. Once the work is finished, the Checklist (Worksheet) in the Field Service App is completed
  9. The ticket is marked as resolved if no further problems exist
    1. -> Changing Helpdesk Ticket status to "Completed" (ending SLA)


Matt creates Ticket in Field Service APP -> Motivate gets notified

Matt decides on the Deadline -> Motivate Plans on their own